Gersti and Caia - Gersthofen relies on virtual assistants
Quelle: AUGSBURG.TV (Glomex)
In the city of Gersthofen, AI ensures more citizen proximity: The digital assistant CAIA answers questions around the clock on topics such as waste collection, sports clubs, and applications. The AI chatbot Gersti also helps on the city website and in the app. Despite the progress, the city emphasizes that AI should not replace personal contact. Humans remain the central point of contact.